How long does shipping take?

We work with trusted global manufacturing partners to bring you quality products at affordable prices.

Orders are processed within 1–3 business days.

Estimated delivery times:

• Australia: 7–14 business days
• International: 7–20 business days

Shipping Issues

BabyRoo is not responsible for delays caused by postal services, customs, or circumstances outside of our control. However, we will always do our best to assist if any issues arise with your shipment.

 

Returns & Refunds

At BabyRoo, we want you to have a positive shopping experience with us.

Because our products are shipped directly from our trusted manufacturing partners, we are unable to accept returns for change of mind, incorrect selection, or unwanted items.

We encourage customers to carefully review product descriptions, sizing information, and product details before placing an order.

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the item

Once reviewed, we may offer a replacement or refund depending on the situation.

Order Changes & Cancellations

Orders are processed quickly after they are placed. Because of this, we may not be able to modify or cancel orders once they have been submitted.

If you need assistance, please contact us as soon as possible and we will do our best to help.

 

 

Privacy Policy

Your privacy is important to us. BabyRoo is committed to protecting your personal information and ensuring that your shopping experience is safe and secure.

We only collect information necessary to process your order and provide customer support. Your information is never sold or shared with third parties.