Refund policy
Because our products are shipped directly from our trusted manufacturing partners, we are unable to accept returns for change of mind, incorrect purchases, or unwanted items.
We encourage customers to carefully review all product descriptions, sizing information, and product details before placing an order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you.
To help resolve the issue quickly, please include:
• Your order number
• A description of the problem
• Clear photos of the item and packaging
Once reviewed, we may offer a replacement or refund depending on the situation.
Order Changes & Cancellations
Orders are processed quickly after they are placed. Because of this, we may not be able to modify or cancel an order once it has been submitted.
If you need assistance, please contact us as soon as possible and we will do our best to help.
Non-Returnable Items
We do not accept returns for:
• Change of mind
• Incorrect size or style selected
• Items that have been used or opened
• Items returned without contacting our support team
Shipping Issues
BabyRoo is not responsible for shipping delays caused by postal carriers, customs processing, or circumstances outside of our control. However, we will always do our best to assist customers if any issues arise.
Contact Us
If you have any questions about your order, please contact our support team.
Email: support@babyroo.com
We aim to respond to all inquiries within 24–48 hours.